Your Rights as a Consumer
Funeral service is
regulated at both the national and state levels. At the federal level, the
Federal Trade Commission (FTC) provides for price disclosure and consumer
protection through the “Funeral Rule”. Some of the primary consumer rights that
the Funeral Rule ensures are:
- Upon request, you will be provided funeral
price information over the telephone.
- You will receive a copy of the funeral home’s
General Price List, for your retention, when making an in-person inquiry about
funeral products and/or funeral services.
- You will receive an itemized “Statement of
Funeral Goods and Services Selected” once all of your selections have been
completed at the conclusion of the funeral arrangement conference.
Bill of Rights for Funeral Preplanning
Laws regulating
funeral service are state specific. There is usually a state-level agency that
regulates the activities of funeral establishments and funeral directors.
Questions regarding the practice of funeral service in your state or a particular
state law may be directed to your funeral director or to the appropriate state
agency.
Bill of Rights for Funeral Preplanning