Your Rights as a Consumer

Funeral service is regulated at both the national and state levels. At the federal level, the Federal Trade Commission (FTC) provides for price disclosure and consumer protection through the “Funeral Rule”. Some of the primary consumer rights that the Funeral Rule ensures are:

• Upon request, you will be provided funeral price information over the telephone.
  
• You will receive a copy of the funeral home’s General Price List, for your retention, when making an in-person inquiry about funeral products and/or funeral services.
  
• You will receive an itemized “Statement of Funeral Goods and Services Selected” once all of your selections have been completed at the conclusion of the funeral arrangement conference.
  

Bill of Rights for Funeral Preplanning

Laws regulating funeral service are state specific. There is usually a state-level agency that regulates the activities of funeral establishments and funeral directors. Questions regarding the practice of funeral service in your state or a particular state law may be directed to your funeral director or to the appropriate state agency.

Bill of Rights for Funeral Preplanning